Monday 29 May 2017

Integration Gateway - External System Contact Error (158,10721)

ISSUE DESCRIPTION :

Last week we refreshed our test environment from Production. Integration broker is working fine, nodes are pinging,gateway is ok. But peopletools>Search Framework>Administration>Search Instance, search engine details we filled correctly but while pinging it gives below error.

Integration Gateway - External System Contact Error (158,10721)

Integration Gateway was not able to contact the external system.  The network location specified may be incorrect, or the site is permanently or temporarily down.

SES server we bounced, it looks all ok. errorlog.html is having error that

>java.net.UnknownHostException: The host couldn't be resolved.</Parm></Parameters><DefaultTitle>Integration Gateway Error</DefaultTitle></Status></IBInfo>


SOLUTION:

Navigate to Gateways - Gateway Setup Properties - - Advanced Properties Page and search for ig.proxyHost. Make sure that ig.proxyHost and ig.proxyPort are commented. Restart the webserver and retest
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